Privacy policy

Who processes the data

The data controller is the Mediator's Office (Biroul Mediatorului) “Țurcan Dragoș”, with its seat in Chișinău, Republic of Moldova. A controller is the person who decides why and how your data is processed.

For any question about your data you can write to us or call us using the contact details published on the contact page of this site. Requests concerning data protection are handled personally by the mediator.

What data we collect

Through the contact form we collect your name, your e-mail address, your telephone number if you choose to fill it in, the type of dispute selected from the list and the text of your message. The site does not ask you to create an account and does not collect data in any other way, through other forms.

The server that hosts the site may automatically record technical data such as the IP address, the time of access and the type of browser. These records serve the operation and the security of the site, not the identification of visitors.

Please do not send documents, health data, data about other people or other sensitive information through the form. The details of the dispute are discussed at the informative session (ședință de informare), where they are protected by the mediator's duty of confidentiality.

For what purpose and on what basis

We use the data from the form to reply to you, to arrange an informative session and to keep a record of the correspondence relating to your request. We do not use it for advertising and we do not add you to any mailing list.

The basis for the processing is your consent, given by ticking the box in the form, within the meaning of art. 5 of Law no. 133/2011. Consent can be withdrawn at any time, and withdrawal does not affect the processing carried out until then. Technical operating data is processed on the basis of the legitimate interest in keeping the site available and secure.

How long we keep the data

Messages received through the form are kept for as long as is needed to reply to you and to keep a record of the correspondence, after which they are deleted. If the discussion does not lead to any work together, we delete the data at your request or once the purpose for which it was sent has ended.

If we sign a mediation contract (contract de mediere), the case file is kept separately from the messages received through the site, on the conditions laid down by the legislation on mediation and under the mediator's duty of confidentiality. The record of your choice about cookies stays in your browser for six months.

Who we pass the data to

We do not sell, rent out or pass on your data to third parties for commercial or marketing purposes. Apart from the mediator, no one reads the messages received through the form.

Technically, the data passes through the provider that hosts the site and, if you write to us by e-mail, through the e-mail service provider, strictly in order to deliver the message. If you turn on traffic analytics, the data generated by that tool is also processed by the provider of the analytics service. Otherwise, we pass on data only where the law obliges us to, at the request of a competent authority.

Cookies and traffic analytics

The site uses a small number of local storage entries, needed so that the page remembers the theme you chose and your answer to the cookie banner. These do not track your behaviour and cannot be switched off without the site ceasing to work properly.

The traffic analytics tool starts only after you give your agreement in the banner and can be stopped at any time, by withdrawing that agreement. What exactly is stored, for how long and for what purpose is described in the Cookie policy.

Your rights

Law no. 133/2011 grants you the right to be informed about the processing, the right of access to the data concerning you, the right of intervention in that data, that is, the rectification, updating, blocking or deletion of data that is inaccurate or processed contrary to the law, as well as the right to object to the processing on well-founded grounds.

You also have the right not to be subject to an individual decision taken solely by automated means and the right to go to court. If you consider that your data is being processed in breach of the law, you can turn to the National Centre for Personal Data Protection (Centrul Național pentru Protecția Datelor cu Caracter Personal), the authority that supervises the application of Law no. 133/2011, or to the court.

How to exercise your rights

Send us a request at the e-mail address given on the contact page, saying exactly what you are asking for: a copy of the data, its correction, its deletion or the ending of the processing. We reply within the period laid down by law and we charge nothing for dealing with such a request.

To protect your data from requests made by someone else in your name, we may ask you to confirm your identity before we act on the request.

If we change this policy, we publish the new version on this page and update the date shown above. We recommend that you read it before sending a message through the form.