Privacy policy

Who processes the data and how to contact us

The data controller is the Mediator's Office (Biroul Mediatorului) “Țurcan Dragoș”, the individual office of the mediator Dragoș Țurcan, IDNO 3202550291967, with its seat at str. Tighina 65, of. 319, MD-2001 Chișinău, Republic of Moldova. A controller is whoever decides why and how your data is processed.

For any question or request about your data you can write to us at drturcan99@gmail.com, call us on +373 691 92 848 or come to the office at the address above. Requests concerning data protection are handled personally by the mediator.

The office has not appointed a data protection officer, because its work does not fall within the cases in which art. 37 para. (1) of Law no. 195/2024 requires one: it is not a public authority, and it neither monitors people nor processes data on a large scale. The contact point for data protection is the mediator, at the details above.

What happens when you visit the site

The site does not ask you for data and saves nothing about you. Like any server, the one that hosts the site receives your browser's IP address so that it can send you the pages. Its access logs record only a shortened IP address, without its last part, together with the date and time, the page requested and the type of browser. These records do not allow a visitor to be identified and are overwritten automatically as they fill up.

The basis for this processing is the office's legitimate interest in showing you the site and keeping it secure (art. 6 para. (1) let. f) of Law no. 195/2024).

The site uses no cookies and runs no traffic analytics. The only thing it may save in your browser is the display theme you chose, and only if you change it; it does not identify you and is not passed to anyone. The details are in the Cookie policy.

The map on the contact page is a picture hosted on the site's own server, drawn from OpenStreetMap, and it sends nothing to anyone. Google Maps opens only if you press the “Open in Google Maps” button; from that moment you are on Google's site, which processes data under its own policy.

When you contact us

The telephone number, the e-mail address and the WhatsApp, Viber and Telegram apps shown on the site are only ways of reaching the mediator. If you use them, we process what you give us: your name, your telephone number or e-mail address, and what you tell us about your situation, only in order to reply to you and, if you wish, to arrange a meeting. The basis is art. 6 para. (1) let. b) of Law no. 195/2024: steps taken at your request before entering into a contract.

If the conversation does not lead to a mediation contract, we do not keep these messages: we delete them once the conversation has ended. We do not use them for advertising and we do not add you to any mailing list.

Please do not send us documents, health data, data about other people or other sensitive information before the first meeting. We discuss the details of the dispute at the office, where they are protected by the mediator's duty of confidentiality.

If we sign a mediation contract, the data in the case file is processed to perform the contract and to meet the mediator's legal obligations (art. 6 para. (1) let. b) and c)). The file is kept for at least four years, on the terms of art. 53 para. (5) of Law no. 9/2026 on mediation and the status of the mediator.

Who else sees the data, and where it is

We do not sell, rent out or pass on your data for commercial or advertising purposes. Apart from the mediator, no one reads the messages you send us. We pass data to an authority only where the law obliges us to.

Technically, the data reaches the providers through which the site runs or through which you contact us. The site's server is hosted by is*hosting in the United States of America, where the IP address is used only for as long as it takes to send the page. The address drturcan99@gmail.com is a Gmail account, a Google service that may process data in the United States of America and in other states. WhatsApp, Viber and Telegram decide for themselves where they process data, under their own policies.

Transfers to the states of the European Economic Area do not require authorisation (art. 44 para. (2) of Law no. 195/2024). For the others, on request we tell you which safeguards apply to each provider and how you can obtain a copy of them.

Your rights

Law no. 195/2024 grants you the right to be informed about the processing (art. 13 and 14), the right of access to the data concerning you and to receive a copy of it (art. 15), the right to rectification of inaccurate data (art. 16), the right to erasure (art. 17), the right to restriction of processing (art. 18) and the right to data portability for data you have given us, where the processing is based on consent or on a contract and is carried out by automated means (art. 20).

The right to object: you may object at any time, on grounds relating to your situation, to processing based on the office's legitimate interest, such as the server logs (art. 21 para. (1)). We then stop the processing, unless we demonstrate legitimate and compelling grounds that override your interests, rights and freedoms, or the purpose of the processing is the establishment, exercise or defence of a right.

You have the right not to be subject to a decision based solely on automated processing (art. 22); the office takes no such decisions.

If you consider that your data is being processed in breach of the law, you can lodge a complaint with the National Centre for Personal Data Protection (Centrul Național pentru Protecția Datelor cu Caracter Personal, datepersonale.md) within one year of the date on which you could have learnt of the breach, but no later than three years after it occurred (art. 72). You can also go directly to court (art. 74).

How to exercise your rights

Send your request to drturcan99@gmail.com or hand it in at the office, saying what you are asking for: a copy of the data, its correction or erasure, restriction of the processing, transfer of the data or the end of the processing. We reply without undue delay and within one month of receiving the request at the latest. If the request is complex, that period can be extended by no more than two months; in that case we tell you within the first month and explain why (art. 12 para. (3)). The reply is free of charge (art. 12 para. (5)).

If we have reasonable doubts about the identity of the person making the request, we may ask you to confirm it before we act on the request (art. 12 para. (6)).

The right to receive a copy of the data cannot adversely affect the rights of other people (art. 15 para. (4)). That is why we cannot disclose, for example, what the other party said in a separate meeting: that information is also protected by the mediator's duty of confidentiality (art. 5 para. (4) of Law no. 9/2026).

If we change this policy, we publish the new version on this page and update the date shown above.